Volunteer Engagement Intern

About the role

Role: Volunteer Engagement Intern

Salary: £11.95/hr (London Living Wage)       

Location: Hackney and Haringey, London

Contract: Full time, 11am-7pm Monday to Friday, fixed term for 3 months

Start date: as soon as possible.

Deadline for applications:  Sunday 16th April

Like all roles at The Literacy Pirates, the successful candidate will complete DBS check.

Are you looking to start a career in the charity sector? Are you motivated by improving outcomes for the young people who need it most? We have an opportunity to come aboard as soon as possible and support our volunteer team during our summer term of delivery.

This exciting internship involves supporting the growth of our volunteering programme in Hackney, Haringey and online. You will work with the Volunteer Manager and Volunteer Coordinators focused on the recruitment and retention of new and existing volunteers, as well as provide support in session when required. 

As part of the Volunteering Team, the primary focus of the role will be to support the volunteer team with administrative tasks to ensure our volunteer data is accurate and up to date, be the first point of contact for volunteers’ enquiries to guarantee a high standard of volunteer experience and help with our recruitment and retention target. You will also provide support with light administrative tasks for our after-school literacy programme.   

We think the ideal candidate:

• Will enjoy meeting new people and have excellent communication skills that enable them to engage people.
• Will be excited by our mission and ready to work towards it with ambition and drive
• Will be organised and self-starting and able to work in a busy environment independently. Above all, we think they will be ready to learn with us as we grow.   

Role responsibilities

You will work as part of the Volunteering Teams to support the day-to-day operations of our volunteer programme, as well as participate in session to ensure a good ratio of volunteers to young pirates. 

The two main areas of responsibility will be with the Volunteer team and supporting volunteers and Young Pirates in after school sessions.  

Volunteer Team Admin Support 

Working with the Volunteering Team to reach ambitious recruitment and retention targets by:  

• Managing the volunteer team inbox, phone enquiries and be the first point of contact for volunteers; 

• Supporting with local outreach activities (such as local community events, corporate events, fairs and by visiting local businesses);  

• Participating in the creation of social media content to promote our volunteer programme;  

• Using our database, Salesforce to maintain a high standard of and analysing data to evaluate the success of recruitment activities;  

• Maintaining accurate records on our database; including DBS details, contact details, attendance, recognitions and rewards;  

• Maintaining a high standard of friendly and professional communication both in person and via phone and email.  

Session Support

Supporting in session when the volunteer to Young Pirate ratio is low and helping the Education team with simple administrative tasks during term-time when cover is needed by:  

• Standing in as a Volunteer Crewmate in session when needed; 

• Taking attendance, greeting the young people and volunteers;  

• Recording attendance on Salesforce; 

• Carrying out the volunteer debrief at the end of sessions. 

General

• Supporting some out of our events such as training, trips or our volunteer outreach events, to be compensated with time in lieu;  

• As required, supporting other projects and activities that support the goals of the organisation.   

• Ensuring all children are safe by enforcing our Child Protection and Risk Management policies at all times;

About You

Personal Attributes

This is an entry-level role so we are looking for candidates who are a good fit in terms of attributes and attitude and are keen to learn and gain experience. These attributes include:  

• Confident and happy engaging with new people in a variety of contexts;  
• Reflective and ready to learn;  
• Positive, proactive and dedicated approach;  
• Engaging and accurate communication skills;  
• Understanding of and passion for our mission and values;  
• High level of attention to detail;  
• Flexible and responsive when required to turn your hand to different tasks;  

• Highly organised and calm under pressure.

Experience

While certain experiences will be helpful, we are not looking for a specific set of experience. Consider any experiences you have from work, study, volunteering or personal projects and how these might demonstrate you have the right attributes and the ability to learn and perform in the role.   

Suggested experiences that some candidates might demonstrate include:  

• Working successfully with a range of people in different contexts and communities;  

• Working with young people and/or their families in any setting;  

• Experience in a role that requires outreach or external communications (for example sales, services, recruitment);  

• Experience of administration and organisation;  

• Good IT skills;  

• Experience of achieving in busy and fast-paced environments;  

• Knowledge of a volunteering or community organisation.

Apply

The deadline for applications is Sunday 16^th April. We would like the chosen candidate to start as soon as possible. If you have queries about this please get in contact.  

We expect to schedule interviews in the week of the 17^th April.   

If you have any questions about the role, please contact our Volunteer Manager at angele.tilly@literacypirates.org. 

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